Frequently Asked Questions

Our limited luxury class furniture represents the pinnacle of craftsmanship and exclusivity. Each piece is:

• Produced in limited quantities (typically 50-100 pieces worldwide)
• Crafted from premium materials including rare woods, marble, and metals
• Hand-finished by master craftsmen with decades of experience
• Accompanied by certificates of authenticity and serial numbers
• Designed to be investment pieces that appreciate in value over time

We source only the finest materials from around the world:

• **Woods**: Italian walnut, African mahogany, Scandinavian oak, Japanese maple
• **Marbles**: Carrara, Calacatta, and rare imported varieties
• **Metals**: Solid brass, bronze, stainless steel, and titanium accents
• **Upholstery**: Italian leather, Belgian linen, and custom textiles
• **Special finishes**: Hand-applied gold leaf, platinum plating, and custom lacquers

Every OGS Luxury piece includes:

• A unique serial number engraved on the piece
• Certificate of authenticity with artist/designer signature
• Original purchase receipt and provenance documentation
• QR code linking to digital authentication record
• Lifetime registration in our master database

You can verify authenticity through our website or by contacting our authentication team.

We partner with internationally renowned artists and designers including:

• **Rihanna** - Fenty Home Collection (fashion-meets-furniture pieces)
• **Pharrell Williams** - Contemporary Dreams collection
• **Virgil Abloh** - Off-White Furniture line
• **Kaws** - Limited edition art objects and sculptures
• **Additional collaborations** with emerging and established artists rotate seasonally

Each collaboration is exclusive and produces extremely limited runs.

Artist collaboration pieces represent the intersection of fine art and functional design:

• Direct creative input from the collaborating artist
• Limited editions of 10-50 pieces worldwide
• Artist signature and unique numbering
• Higher investment value and appreciation potential
• Inclusion in artist's official catalog and exhibition history
• Premium packaging and presentation

Custom commissions from collaborating artists are available but extremely limited. The process includes:

• Initial consultation and design brief development
• Artist availability and project approval
• Custom pricing starting from $50,000
• Production timeline of 6-18 months
• Priority consideration for established collectors and clients

Contact our private client team for commission inquiries.

We offer multiple convenient ordering methods:

• **Online**: Browse our catalog and submit inquiry forms
• **Phone**: Call our concierge team at +1-800-OGS-LIVING
• **WhatsApp**: Direct message for quick inquiries and orders
• **Email**: Send detailed requests to orders@ogsliving.com
• **In-person**: Schedule private showroom appointments

For pieces over $10,000, we require a brief consultation to ensure the perfect match for your space and needs.

We accept various payment methods for your convenience:

• Bank wire transfers (preferred for large orders)
• Credit cards (Visa, Mastercard, American Express)
• Financing options through our luxury partners
• Cryptocurrency (Bitcoin, Ethereum) for qualifying purchases
• Escrow services for high-value transactions

Payment plans are available for purchases over $25,000.

Yes, our design services include:

• Free initial consultation (30 minutes)
• Full room design and space planning
• 3D visualization and rendering
• Material and finish selection assistance
• Coordination with your architect or interior designer
• White-glove delivery and installation planning

Design fees are credited back toward your furniture purchase.

We provide white-glove shipping service for all pieces:

• **International shipping** to over 100 countries
• **White-glove delivery** includes in-home placement
• **Climate-controlled transport** for sensitive materials
• **Insurance coverage** for full replacement value
• **Professional installation** and assembly
• **Debris removal** and packaging cleanup

Shipping typically takes 4-8 weeks depending on destination and customization requirements.

Shipping costs vary based on:

• Piece size and weight
• Destination country and region
• Special handling requirements
• Insurance coverage level

Typical shipping ranges:

• Domestic (US): $500 - $5,000
• International: $1,000 - $15,000
• White-glove service included for orders over $25,000

Exact shipping costs are provided during order confirmation.

Yes, we handle all aspects of international shipping:

• Complete customs documentation and clearance
• Duty and tax calculation and payment
• Import permits and specialized handling
• Coordination with local customs brokers
• Compliance with international regulations
• Sea freight and air freight options

We have experience shipping to luxury residences, hotels, and commercial projects worldwide.

Due to the limited and exclusive nature of our pieces:

• **Final sale** on all artist collaboration pieces
• **Store credit** available for regular collections within 14 days
• **Exchange only** for manufacturing defects
• **Restocking fee** of 15% applies to returns
• **Return shipping** at client expense

We encourage thorough consultation before purchase to ensure complete satisfaction.